Service Coordinator
Central Vally Regional Center Central Vally Regional Center Visalia, CA Visalia, CA Full-time Full-time $26.
87 - $27.
81 an hour $26.
87 - $27.
81 an hour CalPERS Medical Plan Dental & Vision-Fully paid coverage for entire Family 12 Paid Holidays Vacation accrual rate w/increase based on longevity Paid Sick Time 9/80 Work Schedule after introductory period Option of two Telecommute days per week after 6 months of employment Flexible work schedule availability Tuition Reimbursement CalPERS Pension Paid Basic Life Insurance & Voluntary Add-on options Public Service Loan Forgiveness (PSLF) Eligible Employer Non-Exempt Full Time Starting pay $26.
87 - $27.
81/hr Start date for position:
September 25th, 2023 PRIMARY OBJECTIVES This position provides service coordination and advocacy services to individuals with developmental disabilities who are served by CVRC.
Service Coordinators must regularly exercise discretion and independent judgment in assessing the needs for services for the individuals we serve and assisting them in developing Individual Plans.
Service Coordinators ensure that the individuals we serve and their families have access to services and evaluate progress toward stated goals.
Service Coordinators monitor the overall health and safety of these individuals and serve as liaisons to facilities and monitor the quality of services provided to clients.
ESSENTIAL FUNCTIONS, WORKING CONDITIONS, PHYSICAL REQUIREMENTS
Essential Functions:
Face-to-face in person visits and extensive telephone communication with the individuals we serve, families, staff at CVRC and other agencies.
Verbal and written communication, including preparing reports using word processing software.
Use of computer database and Internet navigation software applications.
Working Conditions:
Professional office environment.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manual dexterity for typing on a computer keyboard.
Specific vision abilities including close vision, distance vision, depth perception, and ability to adjust focus required to view computer monitor, read numbers and printed material.
Mobility sufficient to reach, lift and transport files and other work material to work areas.
Sitting for extended periods of time.
Mobility sufficient to visit clients' homes, community service provider's sites, and public meetings.
ESSENTIAL DUTIES AND RESPONSIBILITIES Executes specific job functions Manages an assigned caseload.
Assists the individuals we serve and their families in developing case plans consistent with State and Federal law and regulations and CVRC standards.
Manages individuals' finances, when CVRC is payee, in collaboration with Client Benefits Unit, to preserve and allocate resources to meet client's needs.
Prioritizes and responds to urgent needs of individuals and their families as required and appropriately documents activities, including Special Incident Reports (SIRs), Life Quality Assessments (LQAs), Rapid Response, medical, legal, and financial concerns.
Provides advocacy services for the individuals we serve and assists them and their families in accessing and participating in public, generic and vendored services.
Collaborates in person and consults with clinical services as individuals needs are identified.
Attends clinical meetings as appropriate.
Performs facility liaison duties and participates on Quality Assurance Teams, including unannounced in person visits.
Executes responsibilities of Officer of the Day, including responding to individuals we serve and community inquiries, assessment, triage, problem solving, documentation and follow-through.
Performs other duties as assigned.
Identifies, coordinates, and provides information on community resources and services.
Maintains current knowledge of public benefits programs, community services and resources.
Provides information and referral services to the individuals we serve, families and community constituents.
Informs the individuals we serve, families, and the community about benefit programs and available services.
Provides education and training, as requested.
Supports effective and efficient business practices.
Assures quality of agency services.
Keeps designated supervisor informed of service delivery, emerging and urgent issues.
Completes all forms, reports, and types of documentation according to agency standards and directs paperwork to appropriate service and administrative units in a timely manner.
Maintains respectful and clear communication with supervisor.
Accepts guidance, constructive advice, and supervision.
Seeks clarification or support, as needed.
Participates in education and training as assigned.
PROFESSIONAL CONDUCT Establishes, maintains, and promotes positive interpersonal relationships with staff of CVRC and members of the community, including consumers, families, and staff in community, service providers and government offices.
Engages effectively as a member of a team and is consistently willing and available to assume responsibilities for assisting colleagues with work performed by team.
Provides quality customer service and communicates with others effectively and respectfully in person, on the phone, by e-mail and in writing.
Maintains good attendance and punctuality.
Keeps assigned supervisor apprised of whereabouts.
Complies with and enforces privacy and confidentiality laws for the individuals we serve.
Ensures that their rights and dignity are maintained in the provision of services.
Ensures that the rights of staff are respected and maintained.
Complies with and enforces agency policies, procedures, and Equal Employment Opportunity regulations.
Maintains grooming, dress and hygiene that conveys clean, neat, businesslike appearance.
Keeps equipment and work area clean, neat, and orderly.
Demonstrates flexibility in responding to organizational needs.
POSITION REQUIREMENTS Education and
Experience:
Bachelor's Degree in social work, psychology, nursing, or related field and two (2) years of experience in case management or related field working with the developmentally disabled- OR - a Master's Degree in social work, psychology, nursing, rehabilitation counseling or related field and one (1) year of experience in case management or related field working with the developmentally disabled.
Knowledge and abilities:
Advanced knowledge and understanding of developmental disabilities and related conditions faced by clients.
Requires a high level of discretion and independent judgment.
Ability to establish and maintain comfortable and effective relationships with others.
Ability to communicate effectively verbally and in writing.
Ability to prioritize varied work assignments and complete documentation within required timelines.
Ability to use computer and software for client documentation, client management information systems, e-mail, and other required computerized functions.
Knowledge of generic public resources and developmental disabilities desirable.
Must demonstrate initiative, self-motivation, sound independent judgment, flexibility, strong interpersonal and excellent written and oral communication skills.
Bilingual preferred.
Other:
Full use of an automobile, possession of a valid driver's license, and automobile insurance for the minimum prescribed by law, or ability to provide for independent transportation.
Ability to travel six-county-wide region as assigned or required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
87 - $27.
81 an hour $26.
87 - $27.
81 an hour CalPERS Medical Plan Dental & Vision-Fully paid coverage for entire Family 12 Paid Holidays Vacation accrual rate w/increase based on longevity Paid Sick Time 9/80 Work Schedule after introductory period Option of two Telecommute days per week after 6 months of employment Flexible work schedule availability Tuition Reimbursement CalPERS Pension Paid Basic Life Insurance & Voluntary Add-on options Public Service Loan Forgiveness (PSLF) Eligible Employer Non-Exempt Full Time Starting pay $26.
87 - $27.
81/hr Start date for position:
September 25th, 2023 PRIMARY OBJECTIVES This position provides service coordination and advocacy services to individuals with developmental disabilities who are served by CVRC.
Service Coordinators must regularly exercise discretion and independent judgment in assessing the needs for services for the individuals we serve and assisting them in developing Individual Plans.
Service Coordinators ensure that the individuals we serve and their families have access to services and evaluate progress toward stated goals.
Service Coordinators monitor the overall health and safety of these individuals and serve as liaisons to facilities and monitor the quality of services provided to clients.
ESSENTIAL FUNCTIONS, WORKING CONDITIONS, PHYSICAL REQUIREMENTS
Essential Functions:
Face-to-face in person visits and extensive telephone communication with the individuals we serve, families, staff at CVRC and other agencies.
Verbal and written communication, including preparing reports using word processing software.
Use of computer database and Internet navigation software applications.
Working Conditions:
Professional office environment.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manual dexterity for typing on a computer keyboard.
Specific vision abilities including close vision, distance vision, depth perception, and ability to adjust focus required to view computer monitor, read numbers and printed material.
Mobility sufficient to reach, lift and transport files and other work material to work areas.
Sitting for extended periods of time.
Mobility sufficient to visit clients' homes, community service provider's sites, and public meetings.
ESSENTIAL DUTIES AND RESPONSIBILITIES Executes specific job functions Manages an assigned caseload.
Assists the individuals we serve and their families in developing case plans consistent with State and Federal law and regulations and CVRC standards.
Manages individuals' finances, when CVRC is payee, in collaboration with Client Benefits Unit, to preserve and allocate resources to meet client's needs.
Prioritizes and responds to urgent needs of individuals and their families as required and appropriately documents activities, including Special Incident Reports (SIRs), Life Quality Assessments (LQAs), Rapid Response, medical, legal, and financial concerns.
Provides advocacy services for the individuals we serve and assists them and their families in accessing and participating in public, generic and vendored services.
Collaborates in person and consults with clinical services as individuals needs are identified.
Attends clinical meetings as appropriate.
Performs facility liaison duties and participates on Quality Assurance Teams, including unannounced in person visits.
Executes responsibilities of Officer of the Day, including responding to individuals we serve and community inquiries, assessment, triage, problem solving, documentation and follow-through.
Performs other duties as assigned.
Identifies, coordinates, and provides information on community resources and services.
Maintains current knowledge of public benefits programs, community services and resources.
Provides information and referral services to the individuals we serve, families and community constituents.
Informs the individuals we serve, families, and the community about benefit programs and available services.
Provides education and training, as requested.
Supports effective and efficient business practices.
Assures quality of agency services.
Keeps designated supervisor informed of service delivery, emerging and urgent issues.
Completes all forms, reports, and types of documentation according to agency standards and directs paperwork to appropriate service and administrative units in a timely manner.
Maintains respectful and clear communication with supervisor.
Accepts guidance, constructive advice, and supervision.
Seeks clarification or support, as needed.
Participates in education and training as assigned.
PROFESSIONAL CONDUCT Establishes, maintains, and promotes positive interpersonal relationships with staff of CVRC and members of the community, including consumers, families, and staff in community, service providers and government offices.
Engages effectively as a member of a team and is consistently willing and available to assume responsibilities for assisting colleagues with work performed by team.
Provides quality customer service and communicates with others effectively and respectfully in person, on the phone, by e-mail and in writing.
Maintains good attendance and punctuality.
Keeps assigned supervisor apprised of whereabouts.
Complies with and enforces privacy and confidentiality laws for the individuals we serve.
Ensures that their rights and dignity are maintained in the provision of services.
Ensures that the rights of staff are respected and maintained.
Complies with and enforces agency policies, procedures, and Equal Employment Opportunity regulations.
Maintains grooming, dress and hygiene that conveys clean, neat, businesslike appearance.
Keeps equipment and work area clean, neat, and orderly.
Demonstrates flexibility in responding to organizational needs.
POSITION REQUIREMENTS Education and
Experience:
Bachelor's Degree in social work, psychology, nursing, or related field and two (2) years of experience in case management or related field working with the developmentally disabled- OR - a Master's Degree in social work, psychology, nursing, rehabilitation counseling or related field and one (1) year of experience in case management or related field working with the developmentally disabled.
Knowledge and abilities:
Advanced knowledge and understanding of developmental disabilities and related conditions faced by clients.
Requires a high level of discretion and independent judgment.
Ability to establish and maintain comfortable and effective relationships with others.
Ability to communicate effectively verbally and in writing.
Ability to prioritize varied work assignments and complete documentation within required timelines.
Ability to use computer and software for client documentation, client management information systems, e-mail, and other required computerized functions.
Knowledge of generic public resources and developmental disabilities desirable.
Must demonstrate initiative, self-motivation, sound independent judgment, flexibility, strong interpersonal and excellent written and oral communication skills.
Bilingual preferred.
Other:
Full use of an automobile, possession of a valid driver's license, and automobile insurance for the minimum prescribed by law, or ability to provide for independent transportation.
Ability to travel six-county-wide region as assigned or required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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