Customer Service Representative
Hire Up Healthcare (Division of Hire Up Staffing) Hire Up Healthcare (Division of Hire Up Staffing) Visalia, CA Visalia, CA Contract Contract $18 an hour $18 an hour 9 hours ago 9 hours ago 9 hours ago Hire Up Staffing is currently looking for Customer Service Representative for a well-known medical company in the Visalia Area.
This is a temporary position with the possibility of turning into a permanent opportunity.
Pay starting at $18/per hour! Job
Summary:
Answer inbound calls and makes outbound calls to support the Customer Service department operations in a manner that maintains compliance with health plan regulatory requirements and achieves call center service-level objectives.
Educate members and providers on eligibility for medical benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
Job duties include but not limited to:
Data entry Answer inbound calls and/or place outbound calls in a high call volume environment Work directly with members and providers to accurately and completely answer inquiries involving program services and benefits Follow established policies, procedures, guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner Act as the primary point of contact and liaison for members and providers contacting the plan regarding general inquiries, concerns or requests for information
Qualifications:
Customer Service Bilingual in Spanish:
Prefered Knowledge of CPT and ICD codes Microsoft Word/Excel Skills Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care Prior experience with HMO, authorizations, referrals, claims, and medical billing Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Interested individuals who meet the above qualifications are strongly encouraged to apply on our website at hireupss.
com!.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a temporary position with the possibility of turning into a permanent opportunity.
Pay starting at $18/per hour! Job
Summary:
Answer inbound calls and makes outbound calls to support the Customer Service department operations in a manner that maintains compliance with health plan regulatory requirements and achieves call center service-level objectives.
Educate members and providers on eligibility for medical benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
Job duties include but not limited to:
Data entry Answer inbound calls and/or place outbound calls in a high call volume environment Work directly with members and providers to accurately and completely answer inquiries involving program services and benefits Follow established policies, procedures, guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner Act as the primary point of contact and liaison for members and providers contacting the plan regarding general inquiries, concerns or requests for information
Qualifications:
Customer Service Bilingual in Spanish:
Prefered Knowledge of CPT and ICD codes Microsoft Word/Excel Skills Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care Prior experience with HMO, authorizations, referrals, claims, and medical billing Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Interested individuals who meet the above qualifications are strongly encouraged to apply on our website at hireupss.
com!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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