Guest Service Manager
ImagineU Children's Museum ImagineU Children's Museum Visalia, CA Visalia, CA Full-time Full-time $17.
50 - $22.
50 an hour $17.
50 - $22.
50 an hour Guest Services Manager Our Mission Children's Imagination comes first:
Imagine, Explore, Learn Our Vision ImagineU strives to inspire our community to value imagination and play as tools for education and life.
Our Values 1.
Every child has an imagination and can learn through play.
2.
Play can be collaborative, creative, and independent.
3.
Playing is a distinctly educational and integral part of childhood, impacting that child's life for years beyond childhood.
4.
ImagineU encourages imagination but allows the child to complete the picture with open- ended, hands-on activities.
5.
We strive to provide a safe place for children play.
6.
We love seeing children learn, play and have fun! 7.
Children are the future--we invest in them today to create a better community tomorrow Job
Summary:
The Guest Services Manager is responsible for ensuring the satisfaction of customers.
This position needs to have excellent communication skills, be customer service driven, have high attention to detail, comfortable working in various computer and software programs, and be willing to go above and beyond.
The Guest Services Manager's responsibilities include scheduling field trips, parties, and museum rentals through our booking software, seeking out outreach opportunities and special guest appearances, while providing administrative support by maintaining accurate and organized records, data entry, communications with sponsors and donors, and scheduling of staff.
This position will work closely with the management team to ensure clear and open communication with all staff.
As an organization we are constantly striving to better ourselves and the experiences we provide for our guests.
Primary Roles:
Schedule field trips, birthday parties, museum rentals and events Provide administrative support for fundraising events and sponsors Coordinate community outreach Manage gift shop inventory Creating a reliable customer loyalty program
Responsibilities:
Regular and predictable on-site attendance Complete timecards and other required documents for accurate payroll processing Follow safety rules when performing all tasks Event Scheduling and Museum Programing:
Responsible for booking, coordinating, and monitoring reservations for birthday parties, museum rentals, field trips, and special events Ensure reservation information is accurate and up to date in software, complete all paperwork, filing, and maintain reports related to birthday parties, museum rentals, field trips, and special events Communicate with guests, answering questions and assisting with registrations and memberships Update software with registrations and changes made by registrants Ensure events are staffed correctly Work closely with Finance and Operations Manager to accept, input, and ensure parties and field trips are paid in full Assist supervisors and Finance and Operations Manager with ensuring party supplies are fully stocked, organized, and available Support Museum Supervisor by maintaining open and clear communication regarding event details Maintain event record to include contact names and numbers, attendance, notes, feedback, and outcomes Community Outreach:
Responsible for working with Marketing Manager for booking, coordinating, and monitoring reservations related to community outreach, Otis appearance and special guest--the primary focus being to promote the organization in the community, collaborate with other businesses and community stakeholders, and reach new guests Ensure outreach events are staffed correctly Support Museum Supervisor and event staff by maintaining open and clear communication regarding event details Administrative Support and Sponsorships:
Serve as the fundraising and booking software expert--familiar with all facets of the program for museum and fundraisers Ensures all information in software(s) is up to date and accurate Track all sponsors, donors and partners using the proper excel spreadsheet and fundraising software for accurate fulfillment Coordinate and track all donations - to and from ImagineU - in applicable software Prepare items and track items to be donated to other companies and special events and communicate and coordinate pickup and delivery of donation Complete all paperwork, filing, and maintain reports related to donations including monetary and non-monetary donations Work closely with Finance and Operations Manager to accept, input, and audit inventory for caf and gift shop Work closely with Marketing Manager to ensure each event meets museum standards--d cor, ambiance, music, food, table presentation, and signage Responsible for keeping copy room and break room orderly Contribute to the overall positive image and success of the museum Provide necessary additional staff assistance as may be directed by the Executive Director Performance Objectives:
Performance will be measured by successful completion of these duties as evaluated by the Executive Director.
Core Competencies:
? Demonstrate thoroughness, strong organization skills with an exceptional attention to detail ? Possess excellent written skills and exceptional communication skills ? Possess a strong ability to multitask and strategically prioritize ? Demonstrate professional demeanor including integrity, tact, and proper phone etiquette ? Ability to build and nurture productive business relationships ? Leadership skills ? Problem-solving skills ? Negotiation skills ? Patience, compassion, and empathy ? A passion for customer satisfaction ? Time management skills ? Readiness to learn ? Exude enthusiasm, maintains a positive attitude, be energetic and outgoing ? Be imaginative and flexible, while still being routine oriented Education and
Experience:
? Advanced skills in Excel, Word, and Outlook ? Very computer literate/competent ? Experience in scheduling and/or hosting events ? Previous filing and clerical experience ? Management experience a plus General Requirements:
? Must be at least 18 years of age ? Hours are a minimum of Monday - Friday 9am-3pm with occasional weekend or evening work hours for staff development or special events ? Must pass Department of Justice/FBI Live scan background check ? Must maintain a valid Driver's License, and car insurance, and insurable by our insurance carrier (or follow our Operation of Vehicles policy) Environmental Conditions:
? Mainly in an indoor office environment ? Occasional outdoor activity Physical Demands:
? Able to sit, stand, walk, bend, stoop, kneel, perform grasping and handling motions and torso rotations on a continuous basis, climb stairs ? Able to lift and carry 25 pounds of materials ? Able to reach in all directions ? Adequate sight or corrected vision for the purpose of reading directions and printed or written materials ? Able to hear and speak to communicate ? Dexterity of hands and fingers to operate equipment ? Physically and mentally able to perform essential duties of the position Job Type:
Full-time Pay:
$17.
50 - $22.
50 per hour
Benefits:
401(k) matching Flexible schedule Paid time off Schedule:
Day shift Evenings as needed Work setting:
In-person Education:
High school or equivalent (Required)
Experience:
Microsoft Office:
1 year (Required) Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $22.
50 an hour $17.
50 - $22.
50 an hour Guest Services Manager Our Mission Children's Imagination comes first:
Imagine, Explore, Learn Our Vision ImagineU strives to inspire our community to value imagination and play as tools for education and life.
Our Values 1.
Every child has an imagination and can learn through play.
2.
Play can be collaborative, creative, and independent.
3.
Playing is a distinctly educational and integral part of childhood, impacting that child's life for years beyond childhood.
4.
ImagineU encourages imagination but allows the child to complete the picture with open- ended, hands-on activities.
5.
We strive to provide a safe place for children play.
6.
We love seeing children learn, play and have fun! 7.
Children are the future--we invest in them today to create a better community tomorrow Job
Summary:
The Guest Services Manager is responsible for ensuring the satisfaction of customers.
This position needs to have excellent communication skills, be customer service driven, have high attention to detail, comfortable working in various computer and software programs, and be willing to go above and beyond.
The Guest Services Manager's responsibilities include scheduling field trips, parties, and museum rentals through our booking software, seeking out outreach opportunities and special guest appearances, while providing administrative support by maintaining accurate and organized records, data entry, communications with sponsors and donors, and scheduling of staff.
This position will work closely with the management team to ensure clear and open communication with all staff.
As an organization we are constantly striving to better ourselves and the experiences we provide for our guests.
Primary Roles:
Schedule field trips, birthday parties, museum rentals and events Provide administrative support for fundraising events and sponsors Coordinate community outreach Manage gift shop inventory Creating a reliable customer loyalty program
Responsibilities:
Regular and predictable on-site attendance Complete timecards and other required documents for accurate payroll processing Follow safety rules when performing all tasks Event Scheduling and Museum Programing:
Responsible for booking, coordinating, and monitoring reservations for birthday parties, museum rentals, field trips, and special events Ensure reservation information is accurate and up to date in software, complete all paperwork, filing, and maintain reports related to birthday parties, museum rentals, field trips, and special events Communicate with guests, answering questions and assisting with registrations and memberships Update software with registrations and changes made by registrants Ensure events are staffed correctly Work closely with Finance and Operations Manager to accept, input, and ensure parties and field trips are paid in full Assist supervisors and Finance and Operations Manager with ensuring party supplies are fully stocked, organized, and available Support Museum Supervisor by maintaining open and clear communication regarding event details Maintain event record to include contact names and numbers, attendance, notes, feedback, and outcomes Community Outreach:
Responsible for working with Marketing Manager for booking, coordinating, and monitoring reservations related to community outreach, Otis appearance and special guest--the primary focus being to promote the organization in the community, collaborate with other businesses and community stakeholders, and reach new guests Ensure outreach events are staffed correctly Support Museum Supervisor and event staff by maintaining open and clear communication regarding event details Administrative Support and Sponsorships:
Serve as the fundraising and booking software expert--familiar with all facets of the program for museum and fundraisers Ensures all information in software(s) is up to date and accurate Track all sponsors, donors and partners using the proper excel spreadsheet and fundraising software for accurate fulfillment Coordinate and track all donations - to and from ImagineU - in applicable software Prepare items and track items to be donated to other companies and special events and communicate and coordinate pickup and delivery of donation Complete all paperwork, filing, and maintain reports related to donations including monetary and non-monetary donations Work closely with Finance and Operations Manager to accept, input, and audit inventory for caf and gift shop Work closely with Marketing Manager to ensure each event meets museum standards--d cor, ambiance, music, food, table presentation, and signage Responsible for keeping copy room and break room orderly Contribute to the overall positive image and success of the museum Provide necessary additional staff assistance as may be directed by the Executive Director Performance Objectives:
Performance will be measured by successful completion of these duties as evaluated by the Executive Director.
Core Competencies:
? Demonstrate thoroughness, strong organization skills with an exceptional attention to detail ? Possess excellent written skills and exceptional communication skills ? Possess a strong ability to multitask and strategically prioritize ? Demonstrate professional demeanor including integrity, tact, and proper phone etiquette ? Ability to build and nurture productive business relationships ? Leadership skills ? Problem-solving skills ? Negotiation skills ? Patience, compassion, and empathy ? A passion for customer satisfaction ? Time management skills ? Readiness to learn ? Exude enthusiasm, maintains a positive attitude, be energetic and outgoing ? Be imaginative and flexible, while still being routine oriented Education and
Experience:
? Advanced skills in Excel, Word, and Outlook ? Very computer literate/competent ? Experience in scheduling and/or hosting events ? Previous filing and clerical experience ? Management experience a plus General Requirements:
? Must be at least 18 years of age ? Hours are a minimum of Monday - Friday 9am-3pm with occasional weekend or evening work hours for staff development or special events ? Must pass Department of Justice/FBI Live scan background check ? Must maintain a valid Driver's License, and car insurance, and insurable by our insurance carrier (or follow our Operation of Vehicles policy) Environmental Conditions:
? Mainly in an indoor office environment ? Occasional outdoor activity Physical Demands:
? Able to sit, stand, walk, bend, stoop, kneel, perform grasping and handling motions and torso rotations on a continuous basis, climb stairs ? Able to lift and carry 25 pounds of materials ? Able to reach in all directions ? Adequate sight or corrected vision for the purpose of reading directions and printed or written materials ? Able to hear and speak to communicate ? Dexterity of hands and fingers to operate equipment ? Physically and mentally able to perform essential duties of the position Job Type:
Full-time Pay:
$17.
50 - $22.
50 per hour
Benefits:
401(k) matching Flexible schedule Paid time off Schedule:
Day shift Evenings as needed Work setting:
In-person Education:
High school or equivalent (Required)
Experience:
Microsoft Office:
1 year (Required) Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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