Customer Service/Telemarketer

Vonnette V. Mendoza

309 N Park St Apt #4

Visalia, CA  93291

(559) 697-9644

mzvonetilumo@gmail.com

 

 

Objective

A  position where my customer service skills and professionalism will benefit my employer.

 

Skills

Bilingual (English/Spanish)               Multi-line Phones                                Data Entry

Phone Etiquette                                   Customer Service                                Payables               

10-Key                                                                                                                   Receivables

 

Experience

General Office Clerk II                                                                         07/07 to 05/11

Walco International                                                                                                            Visalia, CA            

  • Placed orders for custom tags and for non-stock items for various local dairies.
  • Created invoicing and arranged deliveries for outgoing orders.
  • Utilized AS400 for order processing and billing.
  • Front desk receptionist backup.

 

Customer Service Associate                                                               10/06 to 02/07

Cigna Health Care                                                                                                               Visalia, CA

  • Utilize various programs to access dental benefits for members and providers.
  • Track all calls on company’s proprietary software.
  • Follow HIPPA laws and regulations.

 

Customer Service Representative

Jim’s Formal Wear                                                                                                              10/05 to 10/06

  • Telephonic order entry and telephone operations.                                      Visalia, CA
  • Experienced with proprietary software, AS400 for order processing, tracking, customer queries, and pending orders.
  • Develop repeat customers through patience and knowledgeable customer service.

 

Customer Service Representative, MSI Coordinator                                                 11/02 to 06/05

Select Nutrition Distributors                                                                                              Visalia, CA            

  • Skilled in customer service and telephone operation.
  • Handle customer inquiries regarding catalog products in a professional manner.
  • Front desk receptionist, receive incoming calls and transfer to appropriate departments.

 

Receptionist, Housekeeper                                                                                   4/99 to 10/02

Visalia Convention Center                                                                                                Visalia, CA

  • Provide information regarding meetings and facilities to general public.
  • Assist in box office operations, open and close registers.
  • Answer multiple phone lines using Cisco Systems.
  • Clean administrative offices, stock and log janitorial supplies.

 

Education

College of Sequoias, Business and Computer Applications                                 Visalia, CA

Visalia Adult School, GED                                                                                                  Visalia, CA

 

 

  • ID#: 72777
  • Location: Visalia, CA , 93291

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